Payment Policy

Last updated: November 11, 2026

At Zola Style, we want paying for your order to be secure and straightforward. This policy explains which payment methods we accept and how transactions are handled.

Accepted payment methods

We accept the following:

Credit and debit cards: American Express, Maestro, Mastercard, Visa, UnionPay
Digital wallets: Shop Pay, Apple Pay, Google Pay

All payments are processed in US dollars (USD $).

Payment processing

Payments are handled securely by trusted payment providers.

Your payment method is charged when you place your order
Orders are processed only after payment has been successfully received
We never store your full payment details

Payment security

Every transaction on our site is encrypted using SSL (Secure Socket Layer) technology, so your personal and payment information stays protected.

Order verification

To protect you and prevent fraud, we may:

Carry out payment verification checks
Ask for additional information where needed

If a payment can't be verified, we may cancel the order and issue a full refund.

Currency and sales tax

All prices and transactions are in US dollars (USD $). Applicable sales tax is calculated at checkout based on your delivery address.

If your card was issued in another currency, your bank may charge a conversion fee.

Payment issues

If your payment is declined or doesn't go through:

Double-check your payment details
Contact your bank or card issuer
Try a different payment method

If the problem continues, please get in touch with our support team.

Refunds

Refunds are handled in line with our Return and Refund Policy.

Refunds are issued to your original payment method
Processing times may vary depending on your bank or card issuer

Contact information

Have a question, or need a hand with an order? Our team is happy to help:

Email: support@zolastyle.com
Contact form: Contact page

Customer service hours (ET)

Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm

We aim to reply to every message within 24 hours.